Beauty Therapy The Foundations-The Official Guide to Level 2 NVQ, 6th Edition (PDF)

Beauty Therapy The Foundations-The Official Guide to Level 2 NVQ, 6th Edition (PDF)
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Details


Edition 2014
Pages: 618
Authors: Lorraine Nordmann
Publisher: Cengage Learning EMEA
Language: English


Content


Foreword
About the author
Acknowledgements
Credit list
About the book
About the website
1 Introduction
What is a NVQ? 4
Qualification structure and requirements 4
Units and outcomes 5
Performance criteria - what you must do s
Range - what you must cover 6
Knowledge and understanding s
Portfolio evidence s
Career opportunities when qualified 7
Employment opportunities 8
Progression opportunities 9
Industry role models
2 Anatomy and physiology
Anatomy and physiology knowledge and understanding
requirements 20
Anatomical terminology 21
The skin 21
Skin gender differences 21
Skin age differences 22
Cells 22
Tissues 23
Functions of the skin 24
Protection 24
Heat regulation 24
Absorption 25
Secretion 25
Sensation 25
Excretion 26
Nutrition 2s
The structure of the skin 26
The epidermis 26
The layers and zones of the epfderrnrS 27
The dermis 29
Skin appendages 33
Subcutaneous layer
Hair
The structure of hair 36
Types of hair 36
The parts of the hair and related skin 37
Hair growth 39
The nails 42
The structure and function of the nail 42
Nail growth 45
The nervous system 45
The central nervous system 4s
NSNGS 46
Nerve impulses 47
The autonomic nervous system 46
The muscular system 49
Facial muscles 50
The muscles of the hand and arm 56
The muscles of the foot and lower leg 57
The bones 59
Bones of the head, neck, chest and shoulders 60
Bones of the hand and arm 62
The bones of the foot and lower leg 63
The main constituents of blood 65
Blood circulation 66
The arteries of the arm and hand 68
The arteries of the foot and leg 66
The lymphatic system 70
Lymph 70
Lymph vessels 70
Lymph nodes 70
Location of groups of lymph nodes
3 Health and Safety
Unit Topic 79
Legislation 80
The Health and Safely at Work Act (7974) (HASAWA) 81
Hazards and risks 82
The Management of Health and Safety at Work
Regulations (1999) 83
The Personal Protective Equipment (PPE) at Work
Regulations (2002) 83
The Workplace (Health, Safety and Welfare) Regulations
(1992) 84
Manual Handling Operations Regulations (1992) 85
Provision and Use of Work Equipment Regulations
(PUWER) (1998) 86
Health and Safety (Display Screen Equipment)
Regulations (7992) 87
Control of Substances Hazardous to Health (COSHH)
Regulations (2002) 87
Cosmetic Products (Safety) Regulations (2008) 89
Electricity at Work Regulations (7989) 89
Accidents 90
Reporting of injuries, Diseases and Dangerous
Occurrences Regulations (RIDDOR) (1995) 90
First aid 91
Disposal of waste 93
Fire 93
Other emergencies 96
insurance 97
Persons! health, hygiene and presentation 97
Suggestions for personal presentation 98
Genera/ rules for employees 98
Ethics go
Diet, exercise and sleep 100
Posture 100
Personal hygiene 101
Hygiene and infection control in the workplace 104
Skin diseases and disorders 107
Bacterial infections 10s
Viral infections 110
infestations 112
Fungal diseases 114
Setaceous gland disorders 115
Pigmentation disorders 118
Vascular (circulatory) disorders 120
Cellular nae vi or moles 122
Skin disorders involving abnormal cellular growth
Malignant tun ours 126
Skin allergies
4 Selling Skills
Unit Topic 133
The importance of product or services promotion 134
Features and benefits 137
Selling products 138
Product suitability 136
Techniques in selling 139
Staff training 139
Methods of promoting products and services 140
The range of products 143
Consumer protection legislation 143
Consumer Protection Act (7987) 143
Consumer Safety Act (1978) 144
Prices Act (1974) 144
Trade Descriptions Acts (7968 and 1972) 144
Resale Prices Acts (1964 and 1976) 144
Sale and Supply of Goods Act (1994) 144
Cosmetic Products (Safety) Regulations (2004) 144
Data Protection Act (DPA) (7998) 145
Consumer Protection (Distance Selling) Regulations(2000) 145
The Disability Discrimination Act (DDA) (1996) 145
Equal opportunities policy 146
Professional codes of practice 146
insurance 146
Informing clients about additional products or services 146
Use good communication techniques 147
Promotions 149
Demonstration 150
Client suitability 151
Targets 151
Productivity 151
Gaining client feedback 152
5 Professional Development
Unit Topic 155
Personal performance at work 156
Example: Beauty therapy code of conduct
requirements 157
Job roles and responsibilities 156
Client care 160
Communication skills 161
Avoiding client dissatisfaction 163
Complaints 164
Dealing with client dissatisfaction or complaint 165
Improving your performance 166
Setting targets
Personal effectiveness against targets set 169
Being positive about non-positive feedback 169
Developing confidence and experience within
the job role 170
Effective teamwork 170
Punctuality 172
Working under pressure 172
Absence from work 172
Grievarices
6 Reception
Unit Topic 179
First impressions 180
Reception area 181
Data Protection Act (DPA) (1998) 184
The receptionist duties 184
The importance of good communication 188
Telephone communication 188
Transferring calls 189
Taking messages 189
Listening skills 190
Dealing with a dissatisfied client or complaint 191
Appointments 191
Bookings 191
Dealing with appointment problems 195
The payment point 196
Types of payment points 198
Equipment and materials required 197
Security at the payment point 198
Methods of payment 199
Loyalty cards
7 Facials
Unit Topic 205
Caring for the skin 206
Threats to the skin 210
Internal 210
External 211
Skincare services 214
Skin types 214
Basic types 215
Additional skin conditions 218
The sex of the client 220
The age of the skin 220
Differences in skin 221
Preparing the work area for facial service 225
Tools and equipment 225
Client care, consultation and communication 227
Reception requirements 227
Client arrival
Consultation 228
Contra-indications 232
Preparing the client 233
Cleansing 234
Cleansing preparations 234
Cleansing service 238
Toning 243
Toning preparations 243
Application 245
Blotting the skin 24s
Moisturizing 246
Moisturizers for daytime use 247
Moisturizers for night-time use 249
Specialist skin service products 249
Contra-indications 251
Advice on home use 253
Warming the skin 254
Removing skin blockages - extraction 257
Tools and equipment 258
Sterilization and disinfection 258
Service application 259
Mask service 281
Setting masks 281
Non-setting masks 283
Contra-indications
Tools and equipment 285
Mask service 285
Facial massage 288
Reception 269
Massage manipulations 289
Tools and equipment 271
After the massage 277
Advice on home care 277
Specialist facial service 277
Aftercare
8 Eyebrows and Lashes 282
Unit Topic 283
Eyebrow shaping 284
Preparing the work area tor eyebrow shaping 284
Tools and equipment 285
Specialist tools and equipment 285
Setting up the work area 286
Sterilization and disinfection 287
Client care, consultation and communication 287
Reception requirements 287
Client arrival 287
Consultation 288
Choosing an eyebrow shape 289
How to measure the eyeOrows to decide length 291
Contra-indications
Contra-actions 295
Aftercare advice 298
Permanent eyebrow and eyelash tinting 299
The development of co/our 300
Preparing the work area for permanent tinting 300
Tools and equipment 300
Setting up the work area 301
SteriliZation and disinfection 301
Reception requirements 302
Skin sensitivity (patch) test 303
Client care, consultation and communication skills 303
Contra-indications 304
Contra-actions 305
Tint the eyebrows and lashes 305
Tinting the eyelashes 303
Tinting the eyebrows 308
Aftercare advice 310
Artificial eyelashes 311
Preparing the work area for artificial eyelashes 312
Tools and equipment 312
Setting up the work area 312
Sterilization and disinfection 313
Reception requirements 313
Client care, consultation and communication skills 314
Contra-indications 316
Contra-actions 317
Preparing the client 317
Applying individual flare lashes 317
Applying strip lashes 319
How to remove individual eyelashes 321
How to remove strip lashes 322
How to recur strip lashes 323
Aftercare advice 323
9 Make-up
Unit Topic 329
Make-up services 330
Preparing the work area for make-up services 331
Tools and equipment 332
Specialist tools and equipment 333
Sterilization and disinfection 336
Client care, consultation and communication 337
Reception requirements 337
Client arrival 338
Consultation 339
Contra-indications 340
Contra-actions 342
Preparing the client 342
Applying make-up products 345
The make-up sequence 345
Age of the client 346
Concealer 34
Concealing blemishes 347
Applying concealer to blemishes 348
How to apply concealer to disguise skin pigmentation
disorders 349
Foundation 351
Types of foundation 352
Foundation colour 355
Applying foundation 357
Contouring 358
Contour cosmetics 358
How to apply powder blushers 359
How to apply cream blushers 360
How to apply liquid blushers 360
Face shapes 360
Features 362
Face powder 363
Types of face powder 363
How to apply powder 364
Bronzing products 365
Types of bronzing product 365
The eyes 365
Eyeshadow 365
How to apply eyeshadow 366
Eyeliner 367
Eyebrow colour
Mascara 369
Eye make-up for the client who wears glasses 371
How to apply corrective eye make-up 371
The eyelashes 373
The lips 374
Lip liner 374
Lipstick 374
Lip gloss 375
Lip stain 375
Lip balm 375
How to apply corrective lip make-up 375
How to apply lipstick 376
Finishing the service 378
Aftercare advice 378
The client's needs 379
Day make-up 379
Evening make-up 380
Special occasion make-up 380
Photographic make-up 380
Make-up to suit skin and hair colouring 381
Make-up for the mature skin
10 Instruction in Skincare
and Make-up 390
Unit Topic 391
Make-up instruction
Preparing the work area for instruction in skincare and
make-up 392
Tools and equipment 393
Sterilization and disinfection 393
Client care, consultation and communication 394
Reception requirements 394
Consultation 394
Communication skills 396
Contra-indications and contra-actions 396
Preparing the client 397
instruction and application of skincare and make-up 398
Use of diagrams 399
Verbal explanation 399
Use of written instructions 400
Deliver II/lake-Up instruction: Step-By-Steps 401
Evaluating the instruction provided
11 Manicure 408
Unit Topic: 409
Preparing the work area for manicure 410
Tools and equipment 413
Sterilization and disinfection 416
Client care, consultation and communication 417
Reception requirements 417
Consultation 416
Skin and nail disorders of the hands 419
Service plan 426
Preparing the client 427
Fifing 431
Buffing 433
Cuticle work 434
Hand and nail services 435
Warm-oil service 435
Exfoliating sen/ice 435
Hand service mask 436
Paraffin wax service 436
Thermal mitts 437
Hand and forearm massage 4ss
Nail polish application 442
Styles of polish application 442
Manicure for a male client 446
Aftercare 446
Exercises for the hands 449
12 Pedicure
Unit Topic 455
Preparing the work area for pedicure 457
Tools arid equipment 458
Sterilization and disinfection 460
Client care, consultation and communication skills
Reception requirements 460
Consultation 461
Service plan 461
Skin and nail disorders of the feet 462
Preparing the client 466
Cutting and filing toenails 469
Removing hard skin 470
Foot and nail services 471
Foot and lower leg massage 474
Nail polish application 476
Aftercare advice
13 Wax Depilation
Unit Topic 48:3
Hair removal methods 484
Other methods of hair removal 488
Permanent methods of hair removal 488
Hair regrowth following temporary methods of hair
removal 488
Preparing the work area for wax depilation 489
Tools and equipment 489
Types of wax 490
Basic equipment 491
Sterilization and disinfection 492
Client care, consultation and communication 498
Reception requirements 498
Consultation 495
Contra-indications 498
Contra-actions 499
Preparing the client 501
Warm wax techniques 503
Providing a halt-leg wax service 504
Full-leg service 507
How to provide a bikini line service 507
Providing an underarm service 508
How to provide an eyebrow ser rice 511
Aftercare and advice 512
Hot waxing 514
Equipment and materials 514
Providing hot wax service 514
Sugaring and strip sugar 518
Reception requirements 516
Tools and equipment 518
Providing a strip sugar service 518
Disposable applicator roller waxing systems 518
11. Spa 522
Unit Topic 523
Spa services 524
Genera/ effects of spa therapy services
Anatomy and physiology 526
Sauna, steam and relaxation room 526
Hydrotherapy sen/ice 527
Ffotation services 528
Body wrapping 528
Spa operation 528
Sauna - dry heat service 528
Relaxation room 530
Steam - a wet heat service 531
Hydrotherapy 532
Flotation, wet and dry 533
Body wrapping 534
Hygienic, safe and effective methods of working 535
Personal protective equipment 535
Health and safety 535
Reception requirements 536
Contra-indications 536
Preparing the wort( area tor spa services 540
Tools and equipment 540
Specialist equipment 540
SteriliZation and disinfection 543
Cleaning requirements of spa service areas and
equipment 546
Preparing for spa services 548
Maintaining spa work areas 551
Water testing 551
Water testing procedure 552
Ventilation 554
Overseeing client's well-being and correct usage
of spa services 554
After the spa service 55
Contra-actions to services 559
Shutdown of spa work areas
15 Threading 564
Unit Topic 565
Benefits of threading 566
Threading thread 567
Treatment areas 567
Preparing the work area for threading services 567
Tools and equipment 566
Specialist equipment and materials 569
Sterilization and disinfection 569
Client care, consultation and communication skills 570
Reception requirements 570
Consultation 570
Contra-indications 571
Contra-actions 571
Preparing the client 571
Threading techniques 572
Eyebrow threading service 573
Facial hair threading 576
Aftercare 576
Bonus online chapters:
Skin Camouflage
Ear Piercing
Glossary 580
Index 592

Tags: Beauty Therapy guide

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